The DC Public Service Commission plays a critical role in regulating utilities and safeguarding the interests of Washington, DC residents. The previous contract management system included digital components but did not fully align with the operational requirements of a growing and complex contract environment. As the volume and scope of contracts increased, the Commission identified the need for a more structured and automated solution to improve status visibility and ensure consistency throughout the contract lifecycle.
Avid tailored its contract management solution, combining Microsoft’s Power Platform with custom development, to meet the Commission’s specific requirements. The system supports the full contract lifecycle by aligning with the responsibilities of three core roles: contract administrator, reviewer, and approver. This structured, role-based design strengthens oversight and process integrity from initiation through final approval.
The implementation of the new contract management system significantly strengthened the Commission’s ability to manage its contracts.
By partnering with Avid, the DC Public Service Commission adopted a solution that brought structure and reliability to its contract operations. The introduction of automation and clearly defined roles helped make contract management easier to oversee, simpler to follow, and more aligned with the Commission’s goals. This project demonstrates how thoughtful technology design can support day-to-day operations and improve the way agencies manage essential tasks.
