Avid Systems Mobility Practice

 

All the Professional Services, Project Services and Support Services for a complete Mobile IT Department

 

Our customers that utilize our full slate of offerings do not need a single person in their organization managing or supporting their mobile technology environment. Whether you need additional personnel and expertise for a one-time transition or you are considering mobile managed services to allow internal resources to be directed other priorities, Avid Systems has a solution for you.

 

Professional Services

Avid System has strong professional services disciplines in the full life-cycle of mobile technologies. The consulting team has an industry-standard approach to policy development that includes security, personal devices, and support. The Mobile Engineering Team has engineered and deployed hundreds of mobile platforms and migrated tens of thousands of users. Our configuration lab has completed roll-outs involving tens of thousands of devices, including iOS deployments using approved methodologies. We are also happy to pass our experience along through training offerings for system administrators and end-users.

• Policy Development: Achieve compliance or support for your strategy.
• Installation & Migration: The Mobile Engineering Team is certified in, and experienced with, the best-in-class mobile platforms.
• Device Deployments: We have rolled-out over 50,000 devices including iOS and Android devices.
• Training Service: Users or Administrators, On-site or On-line

Managed Services

Our mobile managed services offerings have been developed in partnership with our customers and comprise a full solution, covering all the needs of a mobility-focused IT department. Reduce the risk of outages with access to our Mobile Engineering Team through our Expert Server Support offering, or allow us to shoulder all the risk and burden with our proactive monitoring and management service, Expert Server Management. Procurement Services offers a range of methods for getting the right devices and services to your mobile users, including self-service portals and a fully-staffed call center. The technical call center provides 24/7 Help Desk Services to end users and their devices. If new or replacement devices are needed, we offer on-going configuration and hot swap services so users have a device, configured to standards and ready to use.

• Mobile Help Desk: 24/7 Support for End Users of all mobile devices,
• Procurement Services: Managing corporate standards and approvals through portals and our support center
• Configuration Services: Managing device inventories, standard configurations, and on-going deployments

 

Expert Server Support: Our Tier-3 Service augments or replaces traditional server support contracts giving your organization better SLAs, more named callers, and other enhancements, often for less than the OEM support.

Expert Server Management: Our ESM Service relieves your internal IT staff form having to monitor or manage your mobile server platforms. Using the very best in server monitoring solutions, fine-tuned to our understanding of what makes for a healthy platform, we can identify and resolve issues often before users do, 24/7/365.